Returns Policy - Mata Wellbeing

At Mata Wellbeing, we are committed to providing high-quality products and treatments, carefully selected to support your skin and overall wellbeing. We encourage all clients to ask questions prior to purchasing to ensure confidence in your selections.

Please read our returns policy carefully before making a purchase.

Skincare & Product Purchases

Due to hygiene and safety considerations, we do not offer refunds or exchanges on skincare or product purchases for change of mind.

This includes:

• Change of mind after purchase

• Incorrect selection

• Change in preference

All product recommendations are made with care and professional consideration. If you are unsure, we encourage you to speak with us prior to purchase.

Faulty or Defective Products

In accordance with the Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product:

• Is faulty or defective

• Is unsafe

• Is significantly different from its description

If you believe your product is faulty, please contact us as soon as possible within a reasonable timeframe of becoming aware of the issue. Proof of purchase will be required.

Opened or Used Products

We are unable to accept returns on opened or used products unless they are deemed faulty in line with Australian Consumer Law.

Skin Responses & Sensitivities

Individual skin responses can vary. While all recommendations are made with care, we cannot guarantee how your skin will respond to a product.

We do not offer refunds for changes of mind or individual skin responses, unless the product is deemed faulty or does not meet consumer guarantees under Australian Consumer Law.

If you experience any concerns, we encourage you to contact us so we can support you and adjust your treatment or product plan where needed.

Treatment Services

We do not offer refunds on treatments or treatment packages once purchased or deposits for bookings.

If you have any concerns regarding your treatment, please contact us so we can provide appropriate support.

Contact

For all enquiries, please contact:
hello@matawellbeing.au

Consumer Rights

This policy is in accordance with the Australian Consumer Law. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.